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CSHS - Ticket Flow Diagram |
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In this diagram all visitors and members on your website are referred to as Customers;
the web-based form that Customers fill out and submit is referred to as a Ticket;
individuals responsible for resolving Customer issues are referred to as Support Staff.
This diagram shows a high level view of how the customer support process works. As you can see from
this diagram, the heart of this process resides around the CSHS system. Click here to see the
features of CSHS.
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